Frequently asked questions

Sonix IPTV is an internet television subscription service. Instead of a satellite dish or a cable connection, programming reaches your device over your existing broadband connection and is played through a compatible IPTV player application.

When your order is confirmed we send you the details your player needs, along with the guide for your device. You install a compatible player, enter those details once, and the channel list, programme guide and on-demand libraries load inside the player. Your subscription runs for the term you chose.

Smart televisions, Amazon Fire TV devices, Android TV and Google TV, Apple TV, Android phones and tablets, iPhone and iPad, and Windows and Mac computers can all be used where a compatible player is available for them. Check your specific model with us if you are unsure before subscribing.

Install the player from your device app store, open it, and enter the playlist details we send you. Our installation guide covers each device family step by step, and we can stay with you on WhatsApp while you do it.

Each plan is priced by the number of simultaneous connections, from one to five. You can set your subscription up on more devices than that, but only the number of streams you paid for can play at the same time.

As general guidance for streaming video, a single standard-definition stream needs roughly 5 Mbps, high definition roughly 10 to 15 Mbps, and 4K roughly 25 Mbps, with additional capacity for every extra simultaneous stream. Connection stability matters as much as raw speed, so a wired connection is preferable where your device supports one.

We send them through the channel you contacted us on, normally WhatsApp, once your order is confirmed. If you would prefer them another way, tell us when you order.

Message us on WhatsApp or call the number on this website. WhatsApp is usually the quickest route because you can send screenshots of what you are seeing on screen.

Contact us before your current term ends and tell us the term and number of connections you want next. Renewing before expiry keeps your existing setup working without reconfiguring your device.

Restart the player and the device, test your connection speed on that same device, and prefer a wired connection or a stronger Wi-Fi signal. Also check that nothing else on the network is downloading heavily and that you are within your connection limit. If one particular channel stalls while everything else plays normally, send us its name so we can look at that source.